Terms of business

These apply unless a signed contract says otherwise. Where a client's own purchase terms conflict with these, the conflict is settled in writing before work starts rather than discovered at invoicing.

1. Quotes

Quotes are based on the source files supplied and are valid for thirty days. If the files change after the quote is accepted — a revised source, an added appendix, a different template — the additional work is quoted separately. We do not absorb scope changes into an agreed price or an agreed date.

2. Source material

The client confirms they hold the rights to the material supplied and may lawfully have it translated. Where source documents are internally contradictory or incomplete, we raise the questions in writing; if they are not answered, we translate what is written and note the point rather than guessing at intent.

3. Review

Every translated document is reviewed by a qualified person other than the translator. This is not an optional extra and cannot be removed from the scope to reduce the price. For documents carrying a legal or safety obligation, the reviewer's qualification is named in the quote.

4. Delivery and acceptance

Delivery dates run from receipt of the last piece of source material. Clients have fourteen days from delivery to raise defects. Corrections of genuine errors — mistranslation, omission, terminology inconsistent with the agreed glossary — are made without charge. Changes of preference after delivery are a new job and are quoted as one.

5. Terminology

Glossaries created during a project belong to the client and are handed over in full on request, including after the relationship ends. We retain a copy only for as long as the retention period in the privacy notice allows.

6. Liability

Our liability for a project is limited to the fee for that project. We do not accept liability for consequential loss, and in particular not for decisions taken on the basis of a translated document without the client's own technical review. This is a documentation office, not a certifying body; where a document must be signed off by an authorised person, that person is not us.

7. Confidentiality

Client material is confidential without the need for a separate agreement, and we sign the client's own non-disclosure wording on request. Translators and reviewers are bound by the same obligation. Retention and deletion are described in the privacy notice.

8. Payment

Invoices are payable within twenty-one days of delivery. For a first project above the threshold stated in the quote, half is payable on acceptance of the quote. Work on a subsequent project may be held until an overdue invoice is settled; we will say so rather than let a schedule slip without explanation.

9. Cancellation

A project cancelled after work has started is invoiced for the work completed to that point, evidenced by the partial deliverable. A project cancelled before any work starts is not invoiced.

10. Governing law

German law applies. The place of jurisdiction is the registered seat of the office.

Last reviewed: January 2026.